Privacy policy
1. Who processes your data
The controller of the personal data you provide on idolest2024.com is the sole proprietor Kharchenko Polina Andriivna (tax ID 3646600187, address: 58 Petra Kalnyshevskoho Ave., Dnipro, Ukraine, email: idol.est.2024@gmail.com).
We process personal data in accordance with the Law of Ukraine “On Personal Data Protection”.
2. What data we collect
- when you place an order: first and last name, phone, email, Nova Poshta city and branch or your address for international delivery, order contents, your note
- if you started checkout but did not complete it: the details entered at checkout (name, phone, email, delivery) and your bag contents — the website saves them once you have entered a phone number or email
- in the “Notify me” form: email, product, colour and size
- when you subscribe: email
- in the “Write to us” form: name, phone or email, message
We do not collect card details: online payments are processed by monobank (Universal Bank JSC).
3. Why we process data
- to process, confirm and deliver your order and contact you about it
- to contact you if checkout was not completed, to help you finish your order
- to let you know when an item or size is back in stock
- to reply to your message
- to send news and offers — only with your consent; you can unsubscribe at any time
- to comply with legal requirements (accounting, taxes)
4. Cookies and local storage
The site stores in your browser only what it needs to work: your bag, wishlist, language, currency and your consent to this notice. This data is not shared with third parties.
Once you click “Accept” in the cookie notice, the site also loads the Meta Pixel (Meta Platforms Ireland Ltd.) to measure the performance of our Instagram and Facebook ads. It records page and product views, adding to bag, checkout and the order value. Without your consent the Meta Pixel is not loaded.
You can clear this data in your browser settings.
5. Who we share data with
Only to the extent needed to fulfil your order:
- Nova Poshta LLC and Ukrposhta JSC — for delivery (when you search for a city and branch on the site, the text you type is sent to Nova Poshta’s service)
- Universal Bank JSC (monobank) — for online payment
- hosting provider ukraine.com.ua (Ukraine), whose servers host the site
- Meta Platforms Ireland Ltd. — Meta Pixel data on your actions on the site, only with your cookie consent
We do not sell your data to third parties.
6. Storage and protection
Order data is kept for 3 years or as long as required by law; newsletter emails until you unsubscribe; messages for 1 year.
Only the owner and the store’s managers have access to the data. We use a secure connection (HTTPS) and restricted access to the admin panel.
7. Your rights
You have the right to know what data we process about you, to request its correction or deletion, to withdraw consent to marketing emails and to lodge a complaint with the Ukrainian Parliament Commissioner for Human Rights.
To exercise these rights, email us at idol.est.2024@gmail.com.
8. Contact
Sole proprietor Kharchenko Polina Andriivna
Email: idol.est.2024@gmail.com
Phone: +380 (77) 655 82 01
Address: 58 Petra Kalnyshevskoho Ave., Dnipro, Ukraine